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Inclusive digitalization involves expanding ICT access, adopting user-centric digital designs, and promoting digital literacy.

Experience shows affordability, adoptability, and community support are critical for catalyzing digitalization efforts in the water sector.

In Kazakhstan, infection among workers at a road upgrading project was avoided because good occupational safety and health measures were in place.  

A “polluters pay” policy helps Seoul reduce household waste going to the landfill by 90% and waste generated by the city by 40%.

Change management, effective public–private partnership, and regulation are crucial to the success of citywide inclusive sanitation programs.