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Research and Policy Development Lead, Asia-Pacific Centre for Transport Excellence (AP CTE), International Association of Public Transport (UITP)
Gayang Ho has over 15 years of research in customer insights, transport governance and policies; and has worked in Australia, Canada, and across Asia. She holds a Master of Commerce from the University of New South Wales in Australia and a Bachelor of Business Administration in Strategic Management from the University of Toronto in Canada. Currently, she is based in Hong Kong.
Disruptive innovation and technologies in transport are ushering smart processes, infrastructure, and operations, challenging regulators and raising passengers’ expectations.